hyperbet Privacy Policy

1. Introduction

hyperbet ("hyperbet," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who access the hyperbet Platform at hyperbet.asia. This Privacy Policy ("Policy") describes how hyperbet collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as the regulations of the Philippine Amusement and Gaming Corporation (PAGCOR). By registering an account or using the hyperbet Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2. Data We Collect

hyperbet collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

Registration and Identity Data:

• Full legal name as it appears on your government-issued identification.
• Date of birth (to verify that you are at least 21 years of age, as required by PAGCOR regulations).
• Email address and mobile phone number.
• Residential address, including barangay, city or municipality, and province.
• Government-issued identification documents (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys National ID).

Financial Data:

• Payment method details, including GCash mobile number, PayMaya account details, bank account information (BPI, BDO, Metrobank), and card details (Visa, Mastercard) — stored in tokenised form only.
• Transaction history, including deposits, withdrawals, and betting activity.

Technical and Usage Data:

• IP address and approximate geolocation data.
• Device type, operating system, and browser information.
• Pages visited, features used, and time spent on the Platform.
• Login timestamps and session duration.

Communications Data:

• Records of your communications with hyperbet's customer support team, including chat transcripts and email correspondence.
• Responses to surveys, promotions, or feedback requests.

3. How We Use Your Data

hyperbet uses your personal data for the following purposes:

• Account Management: To create, verify, and manage your hyperbet account, including processing your registration and conducting Know Your Customer (KYC) verification as required by PAGCOR.
• Service Delivery: To provide you with access to the hyperbet Platform, process your bets and transactions, and deliver winnings and withdrawals to your nominated payment method.
• Age Verification: To verify that you are at least 21 years of age before permitting access to real-money gaming features, in compliance with PAGCOR regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Regulatory Compliance: To comply with our obligations under PAGCOR regulations, the Philippine Data Privacy Act, anti-money laundering laws, and other applicable Philippine legislation.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor your gaming activity and provide responsible gaming tools, including deposit limits, loss limits, and self-exclusion options.
• Marketing and Promotions: To send you information about hyperbet promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the hyperbet Platform.

4. Legal Basis for Processing

hyperbet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary to perform our contract with you — specifically, to provide the hyperbet Platform services as described in our Terms and Conditions.
• Legal Obligation: Where processing is required to comply with our legal obligations under PAGCOR regulations, anti-money laundering laws, and other applicable Philippine legislation.
• Legitimate Interests: Where processing is necessary for hyperbet's legitimate interests, such as fraud prevention, platform security, and improving our services, provided that these interests are not overridden by your rights and interests.

5. Data Sharing

hyperbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged to assist with PAGCOR-mandated player verification.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or applicable law.
• Technology Service Providers: Cloud hosting, data analytics, and cybersecurity providers engaged by hyperbet to operate and secure the Platform, subject to strict data processing agreements.
• Game Content Providers: Licensed game software providers whose games are available on the hyperbet Platform, to the extent necessary to deliver the relevant game services.

All third parties with whom hyperbet shares personal data are required to maintain appropriate security measures and to process your data only for the purposes for which it was shared.

6. Data Retention

hyperbet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and PAGCOR regulations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, as required by PAGCOR and anti-money laundering regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the communication.
• Marketing consent records are retained until you withdraw your consent and for a reasonable period thereafter.

Upon expiry of the applicable retention period, hyperbet will securely delete or anonymise your personal data in accordance with its data disposal procedures.

7. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by hyperbet:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of Access: The right to request a copy of the personal data that hyperbet holds about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data that hyperbet holds about you.
• Right to Erasure: The right to request deletion of your personal data, subject to hyperbet's legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another data controller.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data privacy rights have been violated.

To exercise any of these rights, please contact hyperbet's Data Protection Officer at [email protected]. hyperbet will respond to all data rights requests within thirty (30) days of receipt.

8. Cookies

hyperbet uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the Platform.

hyperbet uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Performance and Analytics Cookies: Used to collect anonymised information about how players use the Platform, helping us identify areas for improvement.
• Functional Cookies: Used to remember your preferences, such as language settings and display options.
• Marketing Cookies: Used to deliver relevant promotional content, where you have consented to receive marketing communications from hyperbet.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the hyperbet Platform.

9. Data Security

hyperbet implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the hyperbet Platform.
• Secure, access-controlled data storage with strict internal access policies.
• Regular security audits and penetration testing of the Platform infrastructure.
• Multi-factor authentication for administrative access to player data systems.
• Tokenisation of payment card and e-wallet details — hyperbet never stores raw card numbers or full payment credentials.
• Staff training on data privacy obligations and security best practices.

While hyperbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, hyperbet will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Philippine Data Privacy Act.

10. Children's Privacy

The hyperbet Platform is strictly intended for individuals who are at least 21 years of age, in accordance with PAGCOR regulations governing online gambling in the Philippines. hyperbet does not knowingly collect personal data from individuals under the age of 21.

If hyperbet becomes aware that personal data has been collected from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the hyperbet Platform, please contact us immediately at [email protected].

11. Third-Party Links

The hyperbet Platform may contain references to third-party services, such as payment processors and game content providers. hyperbet is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the hyperbet Platform.

hyperbet does not control and is not responsible for the content, privacy policies, or practices of any third-party websites or services that may be linked to or from the Platform.

12. Changes to This Policy

hyperbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. Where changes are material, hyperbet will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the hyperbet Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how hyperbet protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or hyperbet's data practices, please contact our Data Protection Officer. Our 24/7 Filipino support team is ready to assist players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.

Email: [email protected]

Please include your registered username and a clear description of your query or request. hyperbet aims to respond to all data privacy enquiries within thirty (30) days of receipt, in accordance with the Philippine Data Privacy Act of 2012.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by hyperbet.